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Payments Informations

At ibuy, we want to make your online shopping experiences the most enjoyable ever. That’s why we focus all our brands and policies around you, including payment. We offer you the freedom to choose from different, yet equally simple, payment options.


What is Cash on Delivery?

We know the easiest way to pay for your online shopping in Pakistan and online deals are with cash. To enjoy this payment option, simply select the “Cash on Delivery” option when you book your order. You will receive a call from customer care before your product is sent to your door, giving you more than enough time to have the cash ready.

Our Customer Support Representative might ask you to submit a certain portion of the total amount as advance payment on selected products for confirmation purpose.


How do I pay using a credit/debit card?

If you have a credit card, we have another exciting option available for you. Simply choose to pay via credit card and enjoy a hassle-free payment.

Note:iBuy may ask customers to deposit payment in advance (partial or full) for certain products as an assurance for the order.


Refund Process

If your pre-paid order is canceled due to unavailability of the product or any other reason pertaining to ibuy, you shall be entitled to a full refund by ibuy which shall be processed and executed within 7 to 10 working days.


Payment Policy

iBuy can change the price of the ordered, the price fluctuation can be due to currency devaluation, shortage of product or any other unforseen incident. In such case ibuy will let the customer know the new price and if the customer agrees then only Telemart will dispatch the product.


Our Bank Account Details



Shipping Information

When it comes to online shopping in Pakistan, ibuy prides itself on providing you with a clear and transparent shipping policy.


What is the estimated delivery time?

We understand the excitement you experience when shopping online. That’s why we’re equally excited to deliver the product without a scratch and as quickly as possible. While we try to get your product into your hands as fast as possible, all online orders usually take 24-72 hours to be there. In extremely rare cases, it may take up to 5 working days.


Free Shipping

Unless specified on the Product Detail Page, iBuy offers its online shoppers the convenience of free shipping. Where shipping charges are applicable, such as when we use our reliable courier service, we will clearly inform you before you finalize your purchase.


Shipping Invoice

iBuy provides a detailed shipping invoice with each order you place, outlining the price, quantities, and shipping charges (where applicable). If you would like further clarification about ibuy payment options, feel free to contact us on 0304 1111436 or email us at info@ibuy.com.pk



FAQs

What is the 7-day Checking and Replacement Warranty?

Our 7-day Replacement and Checking Warranty is a service we created in order to give you peace of mind. You have 7 days to check your product for any unlikely issues. We’ll verify your claim and replace the product for you. In case you find any of the following issues, give us a call or email us.

  1. You accidentally received the wrong product
  2. You have been overcharged
  3. You found manufacturer defects

Are your Products Genuine/Original?

At ibuy, we believe in originality. “If it’s not original, it’s not at ibuy!” is our policy and we stand by it. As such, every product you find at ibuy, whether it’s low price or high price, is 100% genuine/original.


What is the Delivery Time?

While we try to get your product into your hands as fast as possible, all online orders usually take 48-96 hours to be there. In extremely rare cases, such as when we specially import a product for you, it may take up to 5-7 working days


Do you have an Exchange Policy?

Yes, we do! If by some extremely rare chance the product you receive is not up to your standards, all you have to do is call or email us and let us know within 7 days of receiving the product. Once we receive your claim, we’ll wait for your product to arrive by a courier of your choice and payment, and we’ll exchange it for a product agreed upon.

If you would like further clarification about ibuy payment options, feel free to contact us on 0304 1111436 or email us at info@ibuy.com.pk

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