FAQ's


What is the 7-day Checking and Replacement Warranty?

Our 7-day Replacement and Checking Warranty is a service we created in order to give you peace of mind. You have 7 days to check your product for any unlikely issues. We’ll verify your claim and replace the product for you. In case you find any of the following issues, give us a call or email us.

  1. You accidentally received the wrong product
  2. You have been overcharged
  3. You found manufacturer defects

Are your Products Genuine/Original?

At ibuy, we believe in originality. “If it’s not original, it’s not at ibuy!” is our policy and we stand by it. As such, every product you find at ibuy, whether it’s low price or high price, is 100% genuine/original.


What is the Delivery Time?

While we try to get your product into your hands as fast as possible, all online orders usually take 48-96 hours to be there. In extremely rare cases, such as when we specially import a product for you, it may take up to 5-7 working days


Do you have an Exchange Policy?

Yes, we do! If by some extremely rare chance the product you receive is not up to your standards, all you have to do is call or email us and let us know within 7 days of receiving the product. Once we receive your claim, we’ll wait for your product to arrive by a courier of your choice and payment, and we’ll exchange it for a product agreed upon.

If you would like further clarification about ibuy payment options, feel free to contact us on 0304 1111436 or email us at info@ibuy.com.pk

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